Pivotal CRM is the customer relationship management (CRM) product suite of CDC Software, The Customer-Driven Company.
CDC Software is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. The CDC Software product suite includes Pivotal CRM (customer relationship management); c360 CRM add-on products, industry solutions, and development tools for the Microsoft Dynamics CRM platform; Ross ERP (enterprise resource planning) and SCM (supply chain management); MVI real-time performance management; IMI warehouse management and order management; and Platinum China HR (human resource) and business analytics solutions.
These industry-specific solutions are used by more than 5.000 customers worldwide, with strong representation in the manufacturing, financial services, healthcare, home building, real estate, and wholesale and retail distribution industries.
The greatest advantage of Pivotal CRM is its ability to handle the requirements of complex processes and foster continuous improvements that address your company's exact business needs. This allows organizations to establish and streamline complex sets of rules and processes that govern their customer relationships and create a competitive edge.
With Pivotal CRM, you can build in intricate processes to support a diverse or multi-tiered customer set—this can entail, for example, informational and transactional requirements, contextual up-sell and cross-sell, follow-on customer service, and value-added communications that are compliant with regulations and conform to your industry's best practices. No matter how complex your product configurations or business processes, Pivotal CRM has the power and flexibility to match them and add value to every step.
As a member of the Pivotal Solution Provider Alliance program NetU has a complete set of resources available to fully market, license, configure, install, deploy and provide post-sales support for Pivotal’s solutions.