Vassiliko Cement Works Ltd, a Cyprus based producer of cement was established in 1963. Its plant located in the area of Vassilikou became operational in 1967. ISO Certified by the International Quality Certificate ISO 2002, Vassiliko is committed to continuous improvement and technical upgrading; and efforts to better serve its customers. For this purpose it purchased a Customer Relationship Management (CRM) solution that would assist in managing and increasing their customer relationship value, even more crucial in view of Cyprus entering the European Union with the anticipated increase in competition.

They begun an extensive evaluation of International CRM solutions and providers and selected NetU for the proposed solution that meet’s their requirements. The solution is based on Pivotal’s CRM product suite which is complete. It addresses the entire scope of CRM - sales, marketing, services, interactive selling and partner relationship management. Pivotal delivers a sensible set of commonly needed features out-of-the-box, built on an Intelligent Internet ArchitectureTM that gives companies the flexibility to quickly customize their solution to match their business processes.

Costas Charilaou, Marketing & Customer Support Officer at Vassiliko Cement Works commented: “We selected NetU because they developed extensive experience and expertise in the delivery and implementation of the proposed Pivotal solution, which befitted our requirements. Furthermore, NetU has the right partners and services in place to meet all of our consulting, integration, platform and complimentary technology needs.”